SHIPPING & RETURNS

At New Roots Project, each order is prepared with care. We want you to feel confident about your purchase and know what to expect after placing your order.

PROCESSING & SHIPPING

Orders are typically processed within 5-7 business days before shipping. Processing times may be longer during product launches, holidays, or periods of high order volume.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Delivery times vary based on the shipping method and destination. Shipping estimates provided at checkout begin after your order has been processed and are not guaranteed.

At this time, New Roots Project ships within the United States only.

SHIPPING ADDRESS

Please double-check your shipping address before completing your purchase.

New Roots Project is not responsible for orders delivered to an incorrect address provided during checkout. If you notice an error in your shipping information, contact us as soon as possible. If your order has not yet shipped, we will do our best to update it.

RETURNS & EXCHANGES

Because New Roots Project products include journals, creative materials, and carefully prepared kits, all sales are final.

We do not accept returns or exchanges for change of mind, accidentally ordered items, or products that have been used or opened.

However, if your order arrives damaged, defective, or missing an item, we want to make it right.

Please contact us within 3 days of delivery at support@newroots-project.com and include:

Your order number
A brief description of the problem
Photos of the damaged item, packaging, or contents when applicable

After reviewing the issue, we will work with you to provide an appropriate resolution, which may include a replacement or refund when appropriate.

DAMAGED PACKAGES

If your package appears damaged when it arrives, please keep the original packaging and take photos of both the packaging and damaged product before discarding anything. These photos may be needed to resolve the issue with the shipping carrier.

LOST OR STOLEN PACKAGES

Once an order has been marked as delivered by the shipping carrier, New Roots Project cannot guarantee replacement of packages that are lost or stolen after delivery.

If tracking shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier first.

If you still cannot locate your order, contact us and we will do our best to help you determine the next steps.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

QUESTIONS?

We're happy to help with questions about your order.

New Roots Project
support@newroots-project.com
newroots-project.com